Purchase and Shipping

Purchase Information

Currency: All currency is quoted in AUD. The cost of the individual item does not include delivery. Delivery is additional.

Taxes: Where applicable GST is included in the price listed.

Payment Methods: Plane Play accepts Amex, Visa, Mastercard, Shopify, Paypal, Google Pay, Apple Pay, POLi, Direct Deposit and Cash on Pickup (for those in metro Melbourne) so we are sure we have you covered. DD/POLi is Plane Play preferred. 

Transaction Processing Fees: Plane Play incurs fees and charges from payment gateway providers in order to process your transaction, Plane Play reserves the right to pass these on within the law per https://www.accc.gov.au/consumers/prices-surcharges-receipts/credit-debit-prepaid-card-surcharges. 

Prior to finalising and paying for your order please ensure you have read the terms and conditions information provided for you. These are updated regularly.

Free local pick up

Free local pick up is available during the weekdays from 5pm to 9pm and on weekends from South Kingsville, Victoria. Please select this option when finalising the purchase.

The Plane Play family will be in contact with you to arrange a mutual pick up time. Should you require a quick pick up please contact us prior to making a purchase and we will endeavor to meet your needs where possible.

Shipping

Your parcel will be shipped either the same day or the next business day.

Shipping cost: A flat rate is calculated at checkout depending on location. Shipping is not available outside of Australia. Plane Play reserves the right to amend rates.

Correct Address: Please review and ensure the delivery address and email address you have entered is correct at the time of placing the order. If you enter incorrect delivery information Plane Play is not obliged to re-send the order to the correct address at the expense of Plane Play.

PO Box: Plane Play typically uses a courier service for delivery, as thus we currently do not accept delivery to PO Boxes.

Signature Required: Signature on delivery is required in most cases, thus, if you're not home your parcel may be left at one of over 1400 newsagents, convenience stores, independent supermarkets & service stations close to your delivery address for collection.

Authority to Leave: If you like, you may request authority to leave for delivery and our courier will leave at your designated point. Items with authority to leave for delivery will be deemed delivered and Plane Play (including our courier services) is not responsible for any damage or theft.

Dispatch: Majority of orders will be sent the next business day if placed before 4pm otherwise the order may be sent the following business day.  

Delivery Estimate: Typically most deliveries in most metro regions are within 2 business days

Estimate from Melbourne

Send to Usually it takes
Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo Same or next business day
Brisbane 2 to 5 business days
Bundaberg 4 to 7 business days
Cairns 4 to 7 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 2 to 5 business days
Darwin 3 to 10 business days
Geelong Same or next business day
Gold Coast 2 to 5 business days
Hobart 3 to 5 business days
Launceston 3 to 5 business days
Mackay 4 to 7 business days
Maryborough 4 to 7 business days
Melbourne Same or next business day
Newcastle 1 to 2 business days
Northern Rivers 2 to 5 business days
Perth 5 to 10 business days
Port Macquarie 2 to 5 business days
Rockhampton 4 to 7 business days
Sunshine Coast 4 to 7 business days
Sydney 1 to 2 business days
Toowoomba 2 to 5 business days
Townsville 4 to 7 business days
Wollongong 1 to 2 business days



Thank you for choosing Plane Play