Returns & Refund Policy

At Plane Play, we want your experience with us to be a happy one - which is why we've made our returns policy as simple.If for any reason, things don't go to plan, just reach out to start a conversation. 

Before you read on, we recommend you hop on over to our FAQ page - your question may have been answered over there.

Note: We cannot issue credits or refunds unless you have first spoken to us at Plane Play, as we may need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns & Refund Terms & Conditions

• We accept returns for up to 14 days from purchase, providing it is unopened and in original condition (including packaging).

• Items returned after 14 days may not qualify for a refund, or may incur an extra restocking fee.

• You can return your order for a refund, exchange or store credit.

• The customer is responsible for the cost of an item's return unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

• Plane Play must be contacted before returning goods, within 14 days. Goods must be received and inspected prior to refunds. 

• We cannot offer refunds or exchanges on items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

• A re-stocking fee may apply of up to 15% of the purchase price. 

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to hello@planeplay.com.au, include your invoice number and name within 14 days, and we will work with you to resolve the issue.